Task Openings: UX Specialists (scientists & developers, experienced or entry-level, remote)

Application due date: Monday, January 30.

Nielsen Norman Team is working with customer experience professionals (consisting of both developers and also scientists). We presently have task openings for 2 sorts of prospects:


  • Access– degree: 0-2 years’ experience, consisting of fresh out of university/graduating this summer season, with an appropriate education and learning
  • .

  • Experienced: 2-10 years’ experience functioning expertly as permanent customer experience personnel in a properly taken care of group (levels unnecessary)
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NN/g is a bureaucracy-free company: your emphasis gets on quality in the UX occupation, out documentation or workplace national politics. In our business the UX individuals are the most vital component of the company, not an underestimated division.

These are permanent placements (with advantages).

The 3 primary needs are:


  1. Super clever: able to figure anything out rapidly, really high intelligence.
  2. .

  3. Engaging speaker: charming on-stage efficiency, brave before any type of dimension target market. A target market favored whether by video clip or face to face.
  4. .

  5. Influential and also superb author of anything from brief posts to complete customer records: can clarify complex subjects to ensure that typical visitors can conveniently recognize them and also will certainly locate the presentation exciting.
  6. .

We are much less interested in instructional history or certain levels, due to the fact that if you fulfill the above 3 standards, after that anything you require to understand we can show you rapidly. Among the best advantages of this task is that you will certainly be very closely mentored by the ideal specialists in business. You discover more in much less time than you would certainly in any type of various other business, as a result of the variety of tasks, the quality of the group, and also the power of making use of audio behavior customer study approaches. The adhering to explains the history of numerous prospects we have actually employed in the past.

Education And Learning

Bachelor’s or Master’s level in:


  • Human-computer communication (HCI), customer use, details, or experience scientific research
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  • Aesthetic or communication layout
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  • Details design
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  • Digital art, multimedias, or electronic advertising
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  • Technical composing or interactions
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  • Training layout or instructional innovation
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  • Commercial layout
  • .

  • Psychology or human aspects
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  • Computer technology with an interface emphasis
  • .

On unusual celebrations we have actually likewise employed Ph.D. s with abilities in used study, not scholastic study. (For entry-level prospects, we do call for an appropriate education and learning. If you do not have a UX-related level, initially obtain a couple of years’ hands-on UX experience in your existing business and after that use in our following hiring round, concerning 2 years from currently.)


Several effective previous candidates had previous functioned as permanent customer experience personnel in a properly taken care of software application advancement company, expertly took care of electronic advertising team, or a huge web residential or commercial property.

If you’re using based upon real real-world job experience, after that education and learning or levels do not matter. This experience does have to be a full time, hands-on UX task as a real personnel participant with permanent customer experience job responsibilities in a specialist atmosphere with knowledgeable administration and also a distinct interaction-design procedure.

We employ individuals based throughout the continental USA (exemptions kept in mind listed below). Due to the fact that we all function from house, these tasks are similarly fit for individuals that live in remote areas or large cities.

We are presently not working with individuals that stay in the adhering to states: Alaska, The Golden State, Colorado, Hawaii, Massachusetts, New York City, Oregon, and also Washington, either as a result of time-zone troubles or due to the fact that we require to expand our areas. Please reference in your cover letter where and also when you will certainly be relocating if you presently live in a location where we do not desire to broaden.

Among the best advantages of this task is that it permits you a Silicon Valley-style occupation on top degree of the self-control without needing to stay in The golden state. Stay in the area you like and also still have the task you like.

While you job from house most days, these tasks call for some traveling, both within the united state and also worldwide, perhaps like 4-5 residential journeys (long lasting anything from a day to a week) and also 1-2 abroad journeys (normally lasting a week) annually.

This approximated traveling quantity is just a guesswork, due to the fact that we are still getting used to consumer need after the Covid pandemic. We anticipate practically all of our seminars to be online (i.e., you offer from house, with video clip), while a couple of will certainly be in-person. The very same is anticipated for customer involvements.

What we can state for certain is that we are completely dedicated to remote job, given that we have actually run as a fully-remote business since we were established 25 years back. (See post from prior to the pandemic concerning exactly how most of us function from house.) We have actually never ever had a workplace, and also never ever will. (We have a main address due to the fact that out-of-date federal government laws need this, yet no one functions there.) On the other hand, while various other business could presently state that they sustain remote job, you will certainly go to the grace of any type of brand-new manager that seems like obtaining his/her personnel back in the workplace.

At NN/g, given that we’re 100% remote, there is no threat that in-office workers obtain favoritism, such as plum tasks or innovation, while remote workers fall back. Everyone obtains dealt with the very same when everyone is remote. Following year and also following years.


  • Exceptionally clever, capacity to rapidly comprehend brand-new circumstances, capacity to manufacture big quantities of details
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  • High performance, solid job values, dedication to conference due dates and also to make stable development on lasting tasks without the demand for “fire drills” or final panic
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  • Able and also very self-motivating to function without guidance, given that this is a work-from-home placement
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  • Eager logical capacity, especially for conceiving and also extracting understandings right into observed human actions
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  • Superb discussion abilities in talked English
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  • Superb author, fantastic written-English interactions abilities .

    • Fluency in various other languages an and also, yet not needed. We’re especially thinking about prospects with fluency in Arabic, Chinese (Mandarin/simplified personalities), Japanese, Oriental, French, German, or Spanish, yet any type of language will certainly be advantageous given that we perform significant global study and also have customers global.
    • .


  • . (* )Well-spoken UX searchings for and also concepts in engaging manner ins which make the customer’s voice listened to

  • .
  • Understanding of the concepts of communication layout, layout reasoning, the user-centered layout procedure, ideation, customer study, IA, consumer trips, aesthetic layout, and also human-computer communication along with various other customer experience problems such as composing for the internet, material method, omnichannel consumer experience, analytics, and also search engine optimization .

  • .
      (If there is some certain procedure or technique you do not presently master, as an example, exactly how to produce characters for venture software application tasks, after that do not fret, given that we’ll show you. We have a solid dedication to proceeding personnel advancement and also a significant training spending plan, and also for numerous subjects we currently have the globe’s ideal training courses internal.)

    • .
    • .


  • Interest for customer experience and also making points simple to make use of: innovation ought to adjust to the method human beings in fact are, not vice versa

  • .
  • .

    Public talking:

  • offering full-day training courses at seminars and also at customer websites .

      Discussions are mostly online with web video clip, yet a couple of will certainly be in-person on phase

    • .
    • .

    .(* )Recognizing, evaluating, and also explaining

  • best-practice procedures

  • and also approaches to boost the communication layout procedure and also installed layout reasoning within a company . Recognizing, evaluating, and also explaining
  • layout patterns

  • . Examining
  • interface

  • . Creating
  • records and also posts

  • . Recording
  • video clip discussions for our web site and also YouTube network( https://www.youtube.com/user/NNgroup/videos) and also possibly various other video clip networks and also tv looks(* ) .

  • Carrying Out independent study
  • to find brand-new UX standards .

  • .
    Customer screening and also meetings, mostly qualitative, yet likewise some measurable research studies .

      Potentially performing less-common customer study approaches, such as journal research studies, area research studies, or card sorting research studies

    • .
    • .

    • .
    • Carrying Out

    layout evaluations

  • for getting in touch with customers

  • . Creating wireframes, mockups, operations, and also web page principles
  • .

  • Offering searchings for to customers
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  • Operating workshops
  • for customers

  • .(* )Dealing with customers in big and also little groups to direct their UX instructions .
  • Traveling

  • ( global and also residential) to study websites, customer areas, seminar locations, and so on (occasionally on weekend breaks) .
  • Comfy with

  • irregular and also versatile job hrs: operating in the night, morning, and also on weekend breaks might be needed a number of days annually
  • .

  • Mentoring jr and also entry-level personnel as you turn into the function of elderly UX Expert .
  • Based Upon the “SEA” design of the 5 large personality type, the adhering to defines a lot of individuals that succeed at NN/g:

  • Visibility to brand-new experiences . High, yet not incredibly high. There is constantly something brand-new to discover: brand-new customers in brand-new sectors with brand-new troubles, brand-new approaches, brand-new modern technologies or systems, constant enhancements to our training courses with updates with brand-new study or brand-new screenshots or far better instances.
  • Yet you need to likewise have resistance for monotone: when educating the very same training course monthly, also when it is upgraded, a lot will certainly continue to be the very same, due to the fact that the standard searchings for do not alter that frequently. And also various customers frequently make rather the very same layout blunders, so you will certainly locate on your own clarifying the very same UX concepts repeatedly.


. Really high. Projects need to be finished on due date, with excellent quality, without having a manager take a breath down your neck. Tasks without a due date need to still be finished expeditiously without that external restraint. Severe freedom also for jr personnel suggests that your very own inherent inspiration should drive success.

. Reduced, yet not incredibly reduced.( Representing high introversion, yet not incredibly high.) You will certainly be lonesome if you require consistent excitement from various other individuals. You need to have the ability to work with your very own. You can not be a complete monk due to the fact that of constant conferences with associates and also customers, as well as communication with a real-time target market.

. High. All participants of NN/g share 2 attributes: they are high-IQ and also they behave. You will not last if you are awful yet clever. Various other business get over unpleasant personnel by having stiff treatments and also stringent rulebooks. We have neither, so we rely upon individuals managing and also assisting anywhere required.

. Reduced. Often there are limited due dates. Often customers are unreasonable. A couple of seminar participants will certainly compose awful talk about your comments kind (though many will certainly be really free of charge). Typically, several tasks require to be managed. You will certainly be dispirited right here if you emphasize out conveniently. You will certainly be perplexed right here if you require a disciplined atmosphere. At the very same time, our workplace is not virtually as difficult as a start-up or the common Silicon Valley business, so you do not require to be super-tough; simply resistant.

Do not fret if you differ a little from this individuality account: much of our existing participants are a little off on 1 or 2 measurements. If you vary a great deal, you will possibly be dissatisfied right here and also will certainly leave after a couple of years, which we definitely do not desire due to the fact that of exactly how much we spend in brand-new participants. We intend to maintain staff member for at the very least ten years, normally much longer, so they require to be delighted.
The most effective knowing possibility in UX throughout the globe

. You’ll obtain mentoring from the very best elderly UX pros, connect with a widely varied globally target market of followers (as opposed to a slim collection of troubles inside a solitary job), and also perform independent study.
A lot more accomplishment than in typical business

. We offer you all the devices you require for optimum performance and also do not reduce you down with conferences or workplace national politics. Hang out creating, not stuck on the highway travelling to an unpleasant workstation.

No micro-management
. Obtain your tasks done the method you intend to do them. Handle your very own time throughout tasks that frequently last half a year prior to deliverables schedule. Also our youngest participants are offered substantial private duty practically instantly.

Huge reach and also exposure
. Your posts obtain countless web page sights, you offer to hundreds of company specialists yearly. End up being a good example for youngsters that appreciate your accomplishments and also gloss.

. Establish your very own functioning routine and also hrs, job from house (most days). Naturally, there are some repaired commitments, especially in the kind of scheduled discussions, whether at our very own occasions or for customers. (For instance, if you’re arranged to talk at 8am, you need to be on-line prior to that time, no justifications).

Location-neutral payment
. We pay individuals based upon what they create, not where they live, which in numerous areas is a significant benefit over neighborhood work. (For instance, the benefit for attaining 10K or 100K sights of a YouTube video clip coincides for everyone, regardless of their address, title, or years with the business.)

Well-founded company
. Especially in the existing task market, it deserves stating that we have actually never ever had a discharge in our 25 years in company. It is difficult to assure whether this will certainly hold true in the future, yet we have a super-diversified consumer base, throughout both sector markets and also locations (we had paying clients in 96 nations and also regions in 2022).

Operate at house
Never ever take a task without an exclusive workplace (and also one of the most exclusive workplace is your very own house). Open-plan offices lower performance greatly and also therefore damages both your lasting occupation potential customers and also your instant task complete satisfaction, if you’re the type of individual that takes complete satisfaction and also satisfaction in real achievements and also not simply in mosting likely to conferences. (And also those are the only individuals we desire.)

Nielsen Norman Team, established in 1998 by Jakob Nielsen and also Donald A. Norman, is the globe’s most respected customer experience company. NN/g offers evidence-based UX study, training, and also getting in touch with global.
All hires are needed to be completely immunized versus Covid-19. Despite the fact that this is mainly a work-from-home task, we will certainly have some in-person seminars, customer involvements, and also inner team offsite conferences where all individuals require to be immunized for everyone’s security and also comfort.

Are you all set to sign up with the elite? If so, please total our application and also connect your
return to

with a

composing example

(a file or post you have actually created on your own; a UX record or layout review when possible) and also web links to your on-line visibility. Due Date: Monday, January 30 (yet the earlier we obtain your application, the far better). Application: www.nngroup.com/jobs

Never mind with strategies like keyword padding that are suggested when getting tasks at puffed up business that make use of software application to display applications. We do you the thanks to having a real-time human read your application (also much better, these human beings are UX professionals, not human resources generalists). If you have actually ever before intended to come from the globe’s leading UX team, currently is your only possibility for a long period of time ahead, due to the fact that we normally hire every 2 years. Due to the fact that we spend so a lot in training and also expanding each brand-new group participant.), (We can not employ a lot more frequently Our following consumption will likely remain in 2025 or 2026.

We understand that a lot of the earth’s clever UX professionals live outside the United States and also we want that it were feasible to employ them. The unfortunate truth of existing degrees of government-imposed administration is that it’s currently astonishingly costly and also difficult for a tiny business to conform with all the regulations and also laws in a solitary nation. Increasing our conformity expenses to employ a great individual from one more nation would certainly be difficult. If we were 10 times larger, we might employ from 2-3 nations, and also if we were 100 times larger, we might employ from almost everywhere. We’re not.